D. Star
4 months ago
Had a wonderful experience with Rescue Rooter thanks to Ben. We had an eruption of junk coming up our sinks in the basement which led to quite the cleanup. We called Rescue Rooter and they had someone come out the next morning. Ben showed up right at 9am as they said he would and was very pleasant. He made sure to listen to our problem and asked thorough questions that might help him find a solution. He showed us where he believed the issue was and then went to work. The issue was a little bigger than I think was anticipated but Ben took care of it quickly. Afterward, he thoroughly explained what had happened and answered any questions we had. Overall, it was an amazing experience dealing with Rescue Rooter. Ben, you’re a rockstar!
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GDM Snudge
4 months ago
We had two basement floods over a period of two weeks, the first plumber that our insurance company called were less use than a chocolate teapot. Then Steve showed up from Rescue Rooter; my wife and I are OAPs and a bit clueless, so anxiety was running high.
Steve was excellent and very kind indeed, he is a true gent and a credit to your company.
The next visit was from Roger who came to put a camera down the system to confirm Steve's diagnosis, a truly nice and decent and diligent guy.
The diligence and competence that these two nice blokes showed, was exemplary and they had all issues sorted in short order.
To summarize: Kind, competent, informative, professional and very experienced.
My highest recommendations to this company.
🌟🌟🌟🌟🌟
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Kelly Anderson
4 months ago
Hi, I had an excellent experience, Ben was friendly, kind and knowledgeable. The toilet backed up into my bathtub, he fixed it up and explained how to possibly prevent in future. I would definitely recommend, especially since it's Sunday and I didn't have to wait long for service.
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Chelsey MacDonald
4 months ago
I had a kitchen sink back up in my condo. And BEN came to my rescue he was very professional and polite. And explained to me what the issue was. He also cleaned up when he was done. Highly recommend!
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Kathy Archer
5 days ago
We had Steve in today to fix my husbands oops !
My husband tried to change the dripping outside tap He broke it
Water pouring all over the laundry room
So I called Rescue Rooter friendly person answered the phone said someone would be there between 1-3 Steve showed up around 1:00
Made my husband laugh on his birthday
Thank you
Wine up the next day to no hot water
My husband did not recheck the hot water heater after his plumbing miss hap
I called Rescue Rooter 7:00 am this morning the gentleman that answered said he would send Steve back after his first appointment
Steve showed up happy n funny
He fixed the oops created by my husband
Thank you again Steve
You never know who your clients are
This client says thank you for the Giggles
From the real Giggles the clown 🙂
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Lhael Sambo
21 days ago
highly recommend this company, and I also recommend to ask for Ben, very friendly, hard working, very patient and definitely knows what he is doing. I am very happy with the service I got from Ben, thank you
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Z A
1 month ago
My kitchen sink started to clog in the evening and by the following day the situation became worse with water gushing out of the drain. I was very terrified when Mr. Benjamin, Rescue Rooter’s plumber, showed up. From the very beginning, he listened intently and explained the problem in simplest terms. During this period, he started clearing space beneath the sink. It is common for plumbers to make customer feel guilty for not preparing the area in advance of their visit. He was very professional and kind. Everything was soaked badly, and water was dripping from the pipes. His in-depth knowledge of the complicated building drainage system and his efficiency at work have left a lasting impression on me.
This kitchen-sink has persistent drainage problems, leading me to seek help from several plumbers. He stood out as one of the exceptionally skilled in his field. I would not only consider availing his services again in the future, but I would also strongly recommend him to my friends and family members.
Read more
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Michael Dukich
1 month ago
Steve was friendly, courteous, performed great work and shared tips on how to improve my kitchen plumbing setup when I mentioned we had plans to renovate in the near future. He gave a detailed explanation of the work he performed as well.
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H P
2 months ago
***UPDATE***
March 1st 2024
I had a fantastic young man named Owen visit the apartment today. My kitchen sink once again was backing up. Owen was professional and friendly. He was very concerned about not making any mess for me to clean up.
A very kind soul as I chatted his ear off too! 😂 I appreciated his knowledge of the specific issues with my plumbing.
Thank you again for your help Owen. Great company happy they were able to help. The reception/ dispatch person was very nice too. 10/10 service thanks!👍
************************************
On a Sunday afternoon I found myself with two fully blocked kitchen sinks.... panicking I phoned this company and had a wonderful experience. The young man Wade who attended my apartment was so professional and friendly. He was so concerned about the blockage in my unit that after seeing the blockage in my sinks went to check in on my elderly disabled neighbour; who also had overflowing sinks but didn't even realize it. What AMAZING customer service and support to even consider another especially during the covid pandemic. If you are in need of quality service, professionalism and the job done right do not hesitate to call this company. Thank you Wade you are a true gentleman and a fantastic plumber!
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Ammie Poag
3 months ago
Amazing service. Arrived within an hour of making the call. Steve was pleasant and knowledgeable. Found the issue right away and provided next steps. My dog loved him too, so that’s a 5 star rating right away!
Will use their services again when we replace our bathroom.
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Douglas B.
3 months ago
I want to thank Dwayne for his prompt professional workmanship. We are a high volume food court in Burlington and the job was completed without interruption in business. Well Done to RR!
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Charline LeBlanc
4 months ago
Amazing service! Ben and Steve went above and beyond when dealing with my flooded basement. I will call them first if every I need plumbing services again. They were here within the hour of calling and got straight to work. Very courteous as well!
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D. Star
4 months ago
Had a wonderful experience with Rescue Rooter thanks to Ben. We had an eruption of junk coming up our sinks in the basement which led to quite the cleanup. We called Rescue Rooter and they had someone come out the next morning. Ben showed up right at 9am as they said he would and was very pleasant. He made sure to listen to our problem and asked thorough questions that might help him find a solution. He showed us where he believed the issue was and then went to work. The issue was a little bigger than I think was anticipated but Ben took care of it quickly. Afterward, he thoroughly explained what had happened and answered any questions we had. Overall, it was an amazing experience dealing with Rescue Rooter. Ben, you’re a rockstar!
Read more
Posted on
Google
GDM Snudge
4 months ago
We had two basement floods over a period of two weeks, the first plumber that our insurance company called were less use than a chocolate teapot. Then Steve showed up from Rescue Rooter; my wife and I are OAPs and a bit clueless, so anxiety was running high.
Steve was excellent and very kind indeed, he is a true gent and a credit to your company.
The next visit was from Roger who came to put a camera down the system to confirm Steve's diagnosis, a truly nice and decent and diligent guy.
The diligence and competence that these two nice blokes showed, was exemplary and they had all issues sorted in short order.
To summarize: Kind, competent, informative, professional and very experienced.
My highest recommendations to this company.
🌟🌟🌟🌟🌟
Read more
Posted on
Google
Kelly Anderson
4 months ago
Hi, I had an excellent experience, Ben was friendly, kind and knowledgeable. The toilet backed up into my bathtub, he fixed it up and explained how to possibly prevent in future. I would definitely recommend, especially since it's Sunday and I didn't have to wait long for service.
Read more
Posted on
Google
Chelsey MacDonald
4 months ago
I had a kitchen sink back up in my condo. And BEN came to my rescue he was very professional and polite. And explained to me what the issue was. He also cleaned up when he was done. Highly recommend!
Read more
Posted on
Google
Kathy Archer
5 days ago
We had Steve in today to fix my husbands oops !
My husband tried to change the dripping outside tap He broke it
Water pouring all over the laundry room
So I called Rescue Rooter friendly person answered the phone said someone would be there between 1-3 Steve showed up around 1:00
Made my husband laugh on his birthday
Thank you
Wine up the next day to no hot water
My husband did not recheck the hot water heater after his plumbing miss hap
I called Rescue Rooter 7:00 am this morning the gentleman that answered said he would send Steve back after his first appointment
Steve showed up happy n funny
He fixed the oops created by my husband
Thank you again Steve
You never know who your clients are
This client says thank you for the Giggles
From the real Giggles the clown 🙂
Read more
Posted on
Google
Lhael Sambo
21 days ago
highly recommend this company, and I also recommend to ask for Ben, very friendly, hard working, very patient and definitely knows what he is doing. I am very happy with the service I got from Ben, thank you
Read more
Posted on
Google
Z A
1 month ago
My kitchen sink started to clog in the evening and by the following day the situation became worse with water gushing out of the drain. I was very terrified when Mr. Benjamin, Rescue Rooter’s plumber, showed up. From the very beginning, he listened intently and explained the problem in simplest terms. During this period, he started clearing space beneath the sink. It is common for plumbers to make customer feel guilty for not preparing the area in advance of their visit. He was very professional and kind. Everything was soaked badly, and water was dripping from the pipes. His in-depth knowledge of the complicated building drainage system and his efficiency at work have left a lasting impression on me.
This kitchen-sink has persistent drainage problems, leading me to seek help from several plumbers. He stood out as one of the exceptionally skilled in his field. I would not only consider availing his services again in the future, but I would also strongly recommend him to my friends and family members.
Read more
Posted on
Google
Michael Dukich
1 month ago
Steve was friendly, courteous, performed great work and shared tips on how to improve my kitchen plumbing setup when I mentioned we had plans to renovate in the near future. He gave a detailed explanation of the work he performed as well.
Read more
Posted on
Google